Privacy Policy

1. Who we are

This site is operated by RenzaGroup LLC ("RenzaGroup," "we," "us," "our"), a Tennessee limited liability company based in Middle Tennessee, USA. This policy covers www.renzagroup.com and the forms, booking tools, and email we run from it.

RenzaGroup also operates other properties and brands, including rengiemendoza.com, CLIENTI, and MapRank. Those properties publish their own privacy notices; where they differ, the notice on the property you are using governs.

Questions, requests, or complaints go to rengie@renzagroup.com. A mailing address is available on request.

2. What we collect

Information you hand us

• Booking a discovery call — the name, email address, and any answers you provide when you schedule through our booking tool, plus the time you chose.
• Email — whatever you write to us, and whatever your email client sends along with it.
• Client engagements — once we work together, the business information needed to do the job: contacts, billing details, credentials or delegated access to systems you ask us to work in, and the documents and material you share with us.

Information collected automatically

• Server logs — our host keeps standard request logs, including IP addresses, for security, abuse prevention, and troubleshooting.
• Booking tool — our scheduling provider sets its own cookies and collects its own usage data when you open the calendar. Its privacy notice governs that collection.
• Analytics — where we run analytics on a RenzaGroup property, it is limited to aggregate usage measurement (pages viewed, how you arrived, device and browser type, approximate location from IP). We do not run advertising or retargeting pixels on this site.

Data we handle for our clients

Doing our work often means touching data that belongs to a client — their customer records, their review requests, their Google Business Profile, their operational database. For that data we act as a processor: the client decides what is collected and why, and we only act on their instructions. Section 7 covers how we treat it.

3. What we use it for

• Replying to you and answering what you asked.
• Scheduling, holding, and following up on a discovery call.
• Delivering the work you engaged us for, and supporting it afterwards.
• Invoicing, accounting, and meeting our legal and tax obligations.
• Keeping the site and our systems secure, and preventing abuse.

We do not make automated decisions that produce legal or similarly significant effects about you.

4. What we never do

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We don't rent, trade, or hand our contact list to anyone. Apart from the legal and business-transfer disclosures listed at the end of section 5, the only parties who touch your data are the service providers named there, working under contract on our behalf.

5. Who processes data for us

Running this site and this business takes a handful of specialized services. Each sees only what it needs:

• Vercel — website hosting and request logs.
• Calendly — discovery call scheduling. Holds the name, email, and answers you give when booking.
• Google Workspace — our email and documents.
• Our accounting and payment providers — invoicing and payment processing for client engagements. Card details go directly to the processor; see section 6.
• Client-directed platforms — during an engagement, the systems a client asks us to work in on their behalf.

We may also disclose information if the law requires it, to enforce our Terms of Service, to protect someone's safety, or as part of a merger or sale of the business — in which case this policy follows your data to the new owner.

6. Payments

Client invoices are paid through our payment provider's own systems. We never see, handle, or store your full card number, CVV, or bank details. What comes back to us is the fact of the payment, the amount, the billing name and email, and the last four digits of the card.

7. Client data, stated plainly

When we build, migrate, or operate a system for you, your data stays yours. Specifically:

• We use client data only to perform the engagement — never for our own marketing, never to train anything, and never shared with another client.
• Access is limited to the people working on your account, and credentials you grant can be revoked by you at any time.
• Where we hold delegated access to your accounts (for example a Google Business Profile), we ask for the least access that does the job and give it up when the engagement ends.
• At the end of an engagement we return or delete client data on request, apart from records we are legally required to keep or backups that expire on their own schedule.
• If a client needs a formal data processing agreement, we'll sign one.

8. How we protect your data

• Everything travels over HTTPS.
• Credentials and secrets are stored in a password manager or as encrypted environment variables — never in code, email, or a spreadsheet.
• Accounts we control use multi-factor authentication.
• Access to client systems is scoped to the smallest permission that does the job.

No system is perfectly secure, and we won't pretend otherwise. If a breach affects your data, we'll tell you promptly.

9. How long we keep it

• Enquiries and booking records — up to 3 years after your last interaction with us.
• Client engagement records — for the length of the engagement and up to 3 years after, unless you ask us to delete them sooner.
• Invoices and tax records — 7 years, as the law requires.
• Server logs — per our host's retention settings, typically a matter of weeks.

10. Cookies and tracking

This site is a static website and sets no advertising or retargeting cookies. Cookies you may encounter come from the embedded booking calendar when you open it, and from any analytics we run for aggregate usage measurement.

To limit tracking, you can block or clear cookies in your browser settings, and turn on Global Privacy Control (GPC), which we honor as an opt-out request where it applies.

11. Emails and text messages

We send email in response to what you asked for — a reply, a booking confirmation, a document, an invoice. If you give us a phone number and opt in to texts, message and data rates may apply, and replying STOP ends them. Any marketing email we send carries a one-click unsubscribe, and we honor it.

12. Your rights

Wherever you live, you can ask us to:

• Show you the personal information we hold about you.
• Correct anything wrong.
• Delete it, subject to records we're legally required to keep.
• Export it in a portable format.
• Stop marketing to you.

If you're in California (CCPA/CPRA): you have the rights above, plus the right to know what we collect and disclose, and the right not to be discriminated against for exercising them. We do not sell or share personal information as those laws define it.

If you're in the EU or UK (GDPR): we process your data on the basis of your consent, our contract with you, or our legitimate interest in running and improving the business. You can withdraw consent at any time, object to processing, and complain to your local supervisory authority. We are based in the United States, and using this site means your data is processed here.

Email rengie@renzagroup.com with what you want. We'll verify it's you, then respond within 30 days. There's no charge.

13. Children

This site is for business owners and operators. It isn't directed at anyone under 18, and we don't knowingly collect information from children. If you believe a child has given us information, email us and we'll delete it.

14. Links to other sites

We link to other people's websites, and our scheduling runs on a third-party platform. Once you leave this site, their privacy policies govern — not ours. Read them.

15. Changes to this policy

When we change this policy we'll update the date at the top. If the change is significant, we'll say so by email or with a notice on the site. Continuing to use the site after a change means you accept it.

16. Contact

Privacy questions, data requests, or anything in this policy that isn't clear:

RenzaGroup LLC
Attn: Privacy
Middle Tennessee, USA
rengie@renzagroup.com